Returns & Exchanges
At Eggoz, we are committed to delivering farm-fresh quality to your doorstep; however, due to the perishable nature of our products, we offer replacements or refunds for items that are damaged or defective upon delivery. Please inspect your order immediately and contact us within 24 hours of receipt to initiate a claim.
Report the Issue
Contact our customer support team via the app or email within 24 hours of delivery, providing your order ID and a brief explanation of the concern.
Share Visual Proof
Upload clear photographs of the damaged eggs or packaging to help our quality control team verify the issue and improve our handling processes.
Quality Assessment
Our team will review your request and photos within 1-2 business days to confirm the defect and approve the replacement or refund.
Resolution Delivery
Once approved, we will either dispatch a fresh replacement batch at no extra cost or process a refund directly to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing